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For Custom Orders call 1800-316-1051 

Terms and Conditions

Payment options

At Angels ICE, we offer several methods of payment. You may choose to pay for your order using any of the methods listed below. If you have questions about any of the payment methods listed, please email us at support@angelsice.com or call us at 1.800.316.1051

Wire Transfers
All cash transactions will receive a 2.0% discount on the total purchasing price. We will provide the customer with all the bank information to conduct the transaction. All United States wire transfers are usually cleared within 24 hours, your order will be held until the wire has been received. Once we receive your full wire transfer, your purchase will be shipped the next UPS shipping day following the order fulfillment. Please note: Your financial institution may assess a fee for using a bank wire. 
All international orders must be paid via bank wire.

Credit Cards
Angel's ICE accepts the following credit cards for payment on deposit only ( 10%) of total purchase price on all domestic orders( Canada) which will not exceed $5000.00 US dollars:

* Visa
* MasterCard
* American Express

Angels ICE currently does not accept credit cards for the payment of international orders.

Certified Bank Draft
Angels ICE will accept payment by certified check, or by Money Order. Certified Bank Drafts and Money orders will have a waiting period of approximately 10 business days to clear our bank. As soon as the bank draft or money order has been cleared, your order will be mailed out at the next UPS scheduled pick up.


Tax Free Shopping
Angel's ICE Inc does not charge sales tax on orders shipped outside the Province of Alberta except for provinces with HST. Our USA clients do not pay any taxes! Canadian clients outside of Alberta must pay the 5% Canadian Goods and Services Tax.
International customers are responsible for any Duties or VAT taxes in their Country.

If you have any additional questions about our payment options, please email us at sales@angelsice.com or call us at 1.800.316.1051.
 
International orders

Any order requiring International Shipping will be sent via FEDEX International Priority. Non-continental US, International Shipping and insurance prices will depend on the location and value of the purchase and are not included in the purchase price from Angels ICE. Delivery time frame will depend on the efforts of the addressee in reconciling the Customs fees with FEDEX, the package typically arrives in the country within 24-48 hours from shipment. International shipping costs vary, but average $75.00 to $150.00, for orders over $10,000 please contact a Diamond Specialist for an accurate shipping cost. For any diamond or jewelry orders placed with Angels ICE, one of our diamond specialists will be happy to discuss shipping prices and time frame with you prior to shipment. Packages are doubled boxed and insured for your protection.

Angels ICE reserves the right to refuse any International Order at our discretion. Due to the variations in the global economy countries to which we deliver to may vary from time to time and are subject to change without notice. In the event we are not able to ship to your location, you will be informed immediately. Please contact a diamond specialist if you wish inquire about the availability to ship to your country.

Customs, Duties and Taxes
Depending on the destination of the order, the addressee of an international shipment may be subject to import taxes and duties, which are collected once a parcel reaches your country. FEDEX will contact the addressee to reconcile the payment at the time the package arrives in customs, fees must be paid in full prior to FEDEX authorizing the release of the package for delivery. It is the addressee's responsibility to be available for contact, or to actively contact FEDEX to reconcile the payment. Angels ICE has no control over these costs and cannot predict what the total amount will be. Customs policies vary from country to country; please contact your local customs agent to get an accurate quote for the value of these taxes and/or duties.

Sales Tax Information
International orders are not subject to United States sales taxes, but customers are responsible for any Duties, VAT, and charges by customs.

Payment Options

Credit Cards
Currently, Angels ICE does not accept credit card payment for international orders. Payment can be processed via bank wire only.
Angels ICE accepts payment for international orders via money order, bank wire or certified check.

Wire Transfers
All cash transactions will receive a 2.3% discount on the total purchasing price. We will provide the customer with all the bank information to conduct the transaction. All International wire transfers can take 3 - 10 business days to clear. Once we receive your full wire transfer, your purchase will be shipped the next UPS shipping day following the order fulfillment.

International Return Policy
Any items purchased and shipped internationally will have a 10 day review period. It is the addressee's responsibility to contact FEDEX to resolve customs fees in a timely manner. Should the time in customs exceed 4 business days as a result of the customs taxes and fees not being paid, the review period will be considered initiated on the fourth day. All other review periods will begin the day the package is delivered. If you choose to return an item that has been shipped internationally, you will be responsible for all shipping costs associated with returning the item including, but not limited to postage, duties, fees and customs. Packages that are refused at Customs by the customer, or if a customer is unavailable for contact by FEDEX to reconcile the duties due and the package is returned to Angels ICE, the customer will be responsible for all shipping expense related to the shipment and return of the package. Custom Jewelery is non refundable.
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Shipping

All orders will be shipped overnight via UPS within Canada and the United States. 

All UPS packages are doubled boxed and insured for your protection at no additional charge. Your tracking number will be emailed to you for your convenience. An adult signature is required upon arrival. Please do not have a signature release form on file with UPS or Federal Express.

International Shipping
Any order requiring International Shipping will be sent via Overnight Express. However, Overnight Express does not guarantee overnight delivery. Non-continental US, International Shipping and insurance prices will depend on the location and value of the purchase and are not included in the purchase price from Angels ICE. Depending on destination of the order, there may be additional taxes and/or duties due at customs before delivery. Customs will require payment of these taxes and/or duties prior to delivery, which will be the responsibility of the recipient and not that of 'Angels ICE'. Please contact your local customs agent to get an accurate quote for the value of these taxes and/or duties. International shipping costs vary, but average $75.00 to $150.00. For any diamond or jewelry orders placed with Angels ICE, one of our diamond specialists will be happy to discuss shipping prices and time frame with you prior to shipment.

Orders over $35,000 will be delivered via Brinks.

Angels ICE reserves the right to refuse any International Order at our discretion. In the event we are not able to ship to your location, you will be informed immediately. 
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Returns
If you have purchased a diamond at Angels ICE:

If you are not satisfied with your diamond purchase, you can return it within 10 days for a refund of your purchase price (less shipping fees)--no questions asked. Here are some important things for you to know in the unlikely event that you need to return a diamond:

-     All returned items must be received in original condition.
-     If the original certificate was sent with the diamond it must accompany the diamond. Otherwise, there will be a $150 fee to replace the document.
-     If your 10 day return window has expired, you will not be entitled to a refund.


If you have purchased an engagement ring or jewelry item at Angels ICE:

Most of our items are custom made for each order and are not returnable. If an item is custom made, sized, or has had a diamond mounted, the item cannot be returned. If you are not sure about an item, please ask us if the item is in stock so that you can view the item or see additional pictures before submitting your customized order. If your item is returnable, we will refund your purchase price less applicable shipping fees. We are in the business of making you happy and will do whatever it takes for you to be comfortable with your order.

Remember, a diamond specialist will always discuss your order with you prior to final order completion and shipment to ensure your 100% satisfaction.

All returned items must be received in original condition. After our staff has received the merchandise and verifies the content, Angels ICE will refund your full purchasing price 
(minus any shipping fees) within two business days.

If you have any additional questions about our return policy, please email us at support@angelsICE.com or call us at 1.800.xxx.xxx.
Privacy
At Angels ICE, we are 100% committed to your privacy and the security of the information you provide to us during your visit to our site. We encourage you to review our policies below to ensure your privacy and comfort while visiting and ordering at our web site.

If you believe that AngelsICE.com is in breach of our privacy policy, please contact us via email at support@angelsice.com or call us at 1.800.xxx.xxx.

Collecting personal information
During the checkout and diamond request processes, we collect personal information required for us to fulfill your request or order. All information collected by AngelsICE.com is kept confidential. Your email address or contact information will never be sold to another company or used for unsolicited (SPAM) email.


Tracking visitors
AngelsICE.com utilizes methods to track visitors to our site. Statistics that we track include what web site directed you to us, what browser type you use, and what time and date you visited us. These statistics are used to help us better serve our customers in the future.

Security measures
Angelsice.com is committed to ensuring a safe ordering process to protect you from identity theft and illegal purchases. Whenever you are asked to input sensitive information such as your contact information or credit card number, we use SSL encryption to ensure that your data is protected. While visiting an SSL encrypted web page, a lock icon will appear at the bottom of your browser. You can click on this lock icon to learn more about our site and the measures that we are taking to ensure your privacy. 

Fraud protection
During our checkout process, we employ several methods to protect you against online fraud and identity theft. First, we use the latest Address Verification System (AVS) to ensure that the address entered during checkout is the same as the address you have listed with your bank. We also employ the use of CVV2 code verification (your credit card identification code) to ensure that the credit card used is present during the time of purchase. Additional information may be required after your order has been placed to complete the processing. Most importantly, however, is that we always contact and discuss the order with you before we capture any funds. We will never capture any funds during our online order process. We only authorize the card for available funds at the time of order. We will never charge your credit card or ship an order without discussing it with you first.
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Ethical Diamond Sourcing Policy
As one of the Canada's leading specialists in certified diamonds, AngelsICE goes to great lengths to ensure that each of the diamonds it sells has been ethically sourced. We guarantee that every diamond we sell has not been used to fund wars or insurgencies (stones that are known as conflict, or blood diamonds) and has been scrutinized by our very own, highly skilled diamond graders.
In 2002 governments around the world implemented the Kimberly Process; an agreement that controls the trade of rough diamonds to ensure they are not used in areas of conflict. These controls ensure that every shipment contains only certified diamonds, is numbered and sealed.
As an ethical Diamond Brokerage House, AngelsICE is committed to eliminating the trade in conflict diamonds and have an auditable means by which we can prove that all the diamonds we sell comply with the Kimberley Process.
You can buy diamond jewelery with the confidence that your purchase is genuine, traceable and of the best quality. If you would like to know more about how our diamonds are certified or you would like to know more information about this please feel free to get in touch.
Please only buy from a legitimate source and help us stop the trade in Conflict Diamonds..